POST:  Resident House Manager

RESPONSIBLE TO: Head of Tenant Support and House Management

Job Purpose

The Resident House Manager is responsible for providing a high quality housing management and support service to tenants living in the sheltered housing scheme and for ensuring the scheme is safe and well maintained. The House Manager is to provide peace of mind to tenants and their family in that they are living in a secure environment with someone to call upon if needed.

Main Duties

Tenants

·       To share the rota with the partner Resident House Manager ensuring the buildings has House Management cover 24 hours a day, 7 days a week, 365 days a year.

·       To maintain the Daily Log Book in which all relevant incidents are recorded.

·       To carry out a call round to every tenant each morning and evening.

·       To respond immediately to alarms using the inter-communication system when on- duty and on-call. Giving emergency help or general assistance in case of accident or illness until the help of local services and/or a relative can be obtained.

·       To complete an assessment of a potential tenant when they visit the building as to their suitability to the flat they have been provisionally offered.

·       To maintain records of tenants’ personal details, such as doctors, next of kin,  health problems, disabilities and other relevant information and to update these as necessary. To keep confidential written records of day to day matters relating to tenant welfare on each tenants’ file.

·       To prepare a written Confidential Support Plan with each tenant soon after they move in and to review this plan at least annually or when the tenant’s circumstances change.

·       To assess each tenant soon after they move in for any risks and where identified, to carry out a documented risk assessment and to take appropriate follow up action.  To be particularly aware of potential issues of vulnerable adult abuse.  To review risk assessments at least annually or when the tenant’s circumstances change.

·       Liaise with the Tenant Support Advisors over the welfare of tenants and alert them to any concerns or notable changes in circumstances.

·       Work with the Tenant Support Advisor and Head of House Management and Tenant Support to deal with anti-social behaviour and neighbour disputes affecting the building.

·       Providing a link between the tenants and a variety of other services, such as Local Authority, Health and Social Services and practical services (not removing the right of the tenant to make contact themselves if they so desire).

·       To act as a good neighbour for tenants who may be ill for short periods e.g. arranging meals on wheels.

·       For tenants who are not paying rent by standing order, ensure the tenants rent is collected on a weekly basis and submit a rent sheet.

The Building and Health & Safety

·       To maintain the Daily Log Book in which all relevant incidents are recorded.

·       To keep a list of maintenance works and liaise with the Handyman to ensure the tasks are completed.

·       Adhere to the Organisations Health & Safety policy including carrying out weekly and monthly H&S checks, fire safety check, recording findings accordingly and alerting the Property & Development Manager of any defects or concerns.

·       With the support of your line manager, supervise the two cleaners on a day to day basis and when needed, recruit new cleaners.

·       Following the procedure as set out by Head Office, book and oversee the use of the guest room.

Social Engagement

·       Proactively support the activities of the Community Team and volunteers and in addition develop House Managers activities within the building e.g. House Manager coffee mornings, lunches etc

·       When on duty on a Sunday or public holiday, arrange a social activity for tenants who are on their own.

·       On Jewish festivals, visit tenants who are on their own.

Other

·       To attend meetings and training courses, as necessary

·       To attend to other similar tasks which may arise from time to time, at the request of senior Head Office staff.

·       Jewish Blind & Disabled reserves the right to amend this job description as necessary, after consultation with the post holder, to reflect changes in or to the post.

REQUIREMENTS

The Applicant must:

·         be able to efficiently undertake the Objectives and Duties of the Post (above).

·         be loyal, confidential and discreet

·         understand professional boundaries

·         have good organisational and administration skills

·         have good computer skills

·         be self motivated, proactive and able to work on own initiative

·         be conscientious and punctual

·         be flexible and adaptable

·         be good humoured

·         be able to undertake other duties as required

·         be in sympathy with the mission and objectives of Jewish Blind & Disabled

HOURS

House Managers work on a rota basis with a partner House Manager: 2 days on, 2 days off, 3 days on, 2 days off, 2 days on, 2 days off. In total, 7 days out of 14. Each day is 24 hours.

HOLIDAYS

28 days per annum inclusive of Bank Holidays.

SALARY

£13,750 plus a 1 bedroom flat (including Council Tax and utilities)