Tenancy Support Team

  • Karen Zeff- Director of House Management & Tenancy Support

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    Karen took over the role in August 2012. Her role is to ensure the House Managers deliver a caring service right for tenants in our buildings across NW and NE London. Karen also manages the staff in the Tenancy Support Team who help all our prospective tenants; from home visits and assessments, through to their move into a Jewish Blind and Disabled flat. They also provide ongoing support for our tenants which enables them to live independently.

    Karen has extensive experience in housing which she gained from over 20 years working with both Local Authorities and Housing Associations. Her last position was with a Housing Association that provided affordable housing and care support services in London and Hertfordshire.


  • Keren Yakov - NE London Tenancy Support Advisor

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     Keren joined the Tenancy Support Team in June 2008 from Jewish Care where she worked for 6 years. Keren works directly with all our tenants in NE London supporting them on welfare issues and looking after their general wellbeing, enabling them to continue to live independently within our projects.



  • Miriam Marsden - NW London Tenancy Support Advisor

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    Miriam joined Jewish Blind & Disabled in 2009 as Tenancy Support Administrator. In 2010 she took over the role of Tenancy Support Advisor providing support to our tenants in the North West London region.

    Keren and Miriam are part of the team that oversees the application process visiting prospective tenants and assessing their suitability for one of our buildings.



  • Caroline King - Tenancy Support Administrator

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    Prior to joining Jewish Blind & Disabled in 2009, Caroline worked in the production department at the BBC. Caroline, together with Laurie, share the role of Tenancy Support Administrator, working mornings across the week.



  • Laurie Sherman - Tenancy Support Administrator


    Laurie hails originally from Memphis, Tennessee. She has worked in administration for over fifteen years, including an RNIB school for disabled children until joining Jewish Blind & Disabled in May 2011. As Tenancy Support Administrator, she organises the 24/7 Resident House Managers' on-call duty rota, and she also assists in managing the day to day administration of the department. She shares this role with Caroline, covering the afternoons.